1. Introduction
Kairos AI Technologies Private Limited ("Kairos AI", "Company", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By accessing or using our services, you acknowledge that you have read and understood this policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
We collect information in the following ways:
- Information You Provide: Name, email address, phone number, and other details submitted via registration forms, contact forms, or support requests.
- Account Data: Credentials and profile information created on the PadhoAI platform.
- Learning Data: Performance metrics, progress tracking, responses, and activity within PadhoAI, used solely to personalise and improve your learning experience.
- Device & Usage Data: IP address, browser type, operating system, pages visited, time on page, and referral source — collected automatically via analytics tools.
- Communications: Any messages, feedback, or correspondence you send to us at contact@kairosai.tech.
3. How We Use Your Information
- To provide, operate, maintain, and improve our services.
- To personalise the learning experience on PadhoAI using AI-driven recommendations.
- To communicate with you — including service notifications, updates, and (with your consent) marketing communications.
- To analyse usage patterns and improve product features and performance.
- To detect, prevent, and address fraud, abuse, or security incidents.
- To comply with applicable legal and regulatory obligations under Indian law.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contractual Necessity: To perform our obligations when you use PadhoAI or our website.
- Legitimate Interests: To improve our services, ensure security, and conduct analytics.
- Consent: Where you have given explicit consent, such as for marketing communications or non-essential cookies.
- Legal Obligation: Where required under applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDPA).
5. Sharing of Information
We do not sell, rent, or trade your personal data. We may share your information only with:
- Service Providers: Trusted third-party vendors (cloud hosting, analytics, payment processing, AI infrastructure) bound by confidentiality agreements and data processing terms.
- Legal & Regulatory Authorities: Where required by Indian law, court order, or lawful government directive.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with prior notice and applicable safeguards.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian law. Upon request, we will delete or anonymise your data within a reasonable timeframe, subject to legal retention obligations.
7. Data Security
We implement industry-standard technical and organisational security measures — including encryption in transit and at rest, access controls, and regular security reviews — to protect your personal data. However, no system is entirely immune from risk. We will notify you of any breach affecting your data in accordance with applicable law.
8. Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law, you have the right to:
- Access a summary of the personal data we hold about you.
- Correct inaccurate or incomplete personal data.
- Request erasure of your personal data (subject to legal obligations).
- Withdraw consent at any time (where processing is consent-based).
- Nominate a person to exercise your rights on your behalf.
- Lodge a grievance with our Grievance Officer or with the Data Protection Board of India.
To exercise any of these rights, contact us at contact@kairosai.tech.
9. Children's Privacy
PadhoAI is designed for students including minors. We do not knowingly collect personal data from children under 18 without verifiable parental or guardian consent. Parents or guardians may contact us to review, correct, or delete their child's data. We comply with applicable provisions of the DPDPA regarding children's data.
10. Third-Party Links
Our website and platform may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.
11. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated by posting the updated policy on this page with a revised "Last updated" date. Continued use of our services after such changes constitutes acceptance of the updated policy.
12. Grievance Officer & Contact
For privacy-related questions, requests, or grievances, please contact our Grievance Officer:
Kairos AI Technologies Private Limited
Bengaluru, Karnataka, India
CIN: U85500KA2026PTC221529
Email: contact@kairosai.tech
We aim to acknowledge your request within 72 hours and resolve it within 30 days.